Emergency Response Plan

1. Emergency Contacts

Primary Contacts

Service	Contact Information
Emergency Services (911)	911
Local Police (Non-Emergency)	[Phone Number]
Local Fire Department	[Phone Number]
Animal Control	[Phone Number]
Veterinary Emergency	[Phone Number]
Poison Control	1-800-222-1222

Facility Contacts

Role	Name	Phone
Manager On Duty	[Name]	[Phone]
Owner/Operator	[Name]	[Phone]
Backup Manager	[Name]	[Phone]
Maintenance Contact	[Name]	[Phone]

Insurance & Legal

Service	Contact Information
Insurance Provider	[Company] - Policy #: [Number] - [Phone]
Legal Counsel	[Name] - [Phone]
Workers' Compensation	[Phone]

2. Injury Response Procedures

Human Injury Protocol

Step 1: Assess the Situation

Immediate Action: Ensure scene is safe before approaching
Call 911 if injury is serious (unconsciousness, severe bleeding, broken bones, head injury)
Do NOT move injured person unless in immediate danger

Step 2: Provide First Aid (If Trained)

Minor Injuries: Clean wound, apply bandage, document incident
Serious Injuries: Control bleeding, maintain airway, keep person calm until EMS arrives
DO NOT provide medical care beyond your training level

Step 3: Secure the Area

Remove other dogs from the area immediately
Have staff member direct other customers away from incident
Preserve the scene for investigation (if applicable)

Step 4: Document Everything

Complete incident report form
Take photos of scene (if safe to do so)
Collect witness contact information
Note time, location, and circumstances

Step 5: Notify Management

Contact manager on duty immediately
Contact owner/operator within 1 hour
Notify insurance within 24 hours (check policy requirements)

Dog Injury Protocol

Step 1: Separate and Secure

Immediately separate injured dog from others
Move to quiet, secure area (isolation room if available)
Keep dog calm and comfortable

Step 2: Assess Injury Severity

Minor: Small cuts, scrapes, limping → First aid on-site
Moderate: Bleeding, visible wounds, pain → Contact owner, may need vet
Severe: Unconscious, severe bleeding, broken bones → Emergency vet immediately

Step 3: Contact Dog Owner

Immediate contact for any injury
Provide clear information about what happened
Get permission for veterinary care if needed
Document owner's response and instructions

Step 4: Veterinary Care

Emergency vet: Transport immediately if severe
Regular vet: Schedule appointment if moderate
Owner's vet: Contact if owner requests
Document all veterinary visits and costs

3. Severe Weather Protocols

Tornado/Windstorm Warning

Pre-Storm Preparation

Monitor weather alerts via NOAA radio or weather app
Secure outdoor equipment and furniture
Close and lock all windows and doors
Move dogs to interior rooms away from windows

During Warning

Immediate Action: Evacuate to designated safe area (interior room, basement, or storm shelter)
Bring all dogs to safe area
Account for all staff and customers
Stay away from windows and exterior walls
Remain in safe area until warning expires

Extreme Heat

Heat Advisory (90°F+)

Limit outdoor play time to early morning/evening
Provide extra water stations throughout facility
Monitor dogs for heat stress (excessive panting, lethargy, drooling)
Reduce activity levels and provide cooling areas
Close facility if indoor temperature exceeds safe levels (85°F+)

Heat Stroke Response

Immediate cooling: Move dog to cool area, apply cool (not cold) water
Contact emergency vet immediately
Monitor vital signs while transporting
Document incident and notify owner

4. Facility Issues & Evacuation

Fire Emergency

Discovery of Fire

Pull fire alarm immediately
Call 911 - Provide exact address and nature of fire
Evacuate facility - Use nearest exit, do not use elevators
Account for all people at designated meeting point
DO NOT re-enter building until fire department clears it

Evacuation Procedure

Alert everyone: "FIRE - EVACUATE NOW"
Grab leashes and secure dogs quickly
Use nearest exit - Know all exit locations
Assemble at meeting point (designated safe area)
Account for all staff and customers
Do NOT attempt to save property - Life safety first

5. Dog-Related Incidents

Dog Fight

Immediate Response

DO NOT use hands to separate dogs
Use distraction - Loud noise, water spray, blanket
Separate dogs using barriers or leashes
Assess injuries to both dogs
Secure both dogs in separate areas

Post-Incident

Document incident thoroughly
Contact both dog owners immediately
Provide veterinary care if needed
Review incident with staff
Update dog compatibility records

6. Medical Emergency Procedures

Unconscious Person

Check for responsiveness - Tap shoulder, call name
Call 911 immediately
Check for breathing - Look, listen, feel
Begin CPR if trained and not breathing
Use AED if available and trained
Stay with person until EMS arrives

9. Communication Protocols

During Emergency

Designate spokesperson - One person communicates with emergency services
Use clear, calm language - Avoid panic
Follow chain of command - Manager → Owner → Insurance

Post-Emergency Communication

Within 24 Hours:

Contact affected parties - Customers, staff, dog owners
Notify insurance - Follow policy requirements
File incident reports - Complete all documentation
Internal review - Staff meeting to discuss incident

10. Post-Incident Procedures

Immediate (Within 1 Hour):

Secure scene and preserve evidence
Complete incident report forms
Take photos of scene and injuries
Collect witness statements
Notify management and owner
Contact emergency services if needed

Short-Term (Within 24 Hours):

Notify insurance company
Contact all affected parties
Review security footage (if available)
Conduct staff debriefing
Assess facility safety
Determine if facility closure needed

Indoor Dog Park Facility Protocol

Table of Contents