Support

Help center

Find quick answers, send us a message, or check real-time platform status.

Account & profiles

Update saved parks, notification preferences, and membership details.

Listing support

Need edits or have a new photo set? Submit updates in minutes.

Billing & invoices

Download receipts, update payment methods, or request tax forms.

Trust & safety

Report an issue, request moderation, or review our verification standards.

Technical help

App issues, map errors, or trouble submitting reviews? We’re on it.

Community programs

Join meetups, volunteer drives, or education workshops across California.

Contact options

Email support

support@indoordogpark.org

Replies within 24h

Live chat

Weekdays 9 AM – 6 PM PT

Look for the bubble in the bottom right corner

SMS hotline

Urgent listing or safety issues

Emergency situations

If there is an immediate safety concern at a park, contact the facility directly, notify local authorities if needed, and then email safety@indoordogpark.org so our team can investigate.

System status

Maps & search

Operational

No incidents reported.

Owner dashboard

Operational

Scheduled maintenance every Sunday 10–11 PM PT.

Payments & billing

Operational

Stripe-powered billing with redundant monitoring.

Subscribe to proactive updates by emailing support@indoordogpark.org.